الاستبدال والاسترجاع

You can exchange and return products within 3 days from the date of receipt of the product within the Kingdom only. The products to be returned or exchanged should be in their original condition without removing the attached product information card or stickers on the products and should be packaged in the original packaging and unused. The customer does not bear shipping costs if there is an exchange or return in the following cases: 1- The customer received a product different from what was ordered. 2- Breakage or damage to the product caused by a shipping error. 3- The product is defective for any other reason. The customer bears the costs of two shipments if there is an exchange or return, estimated at 29 riyals per shipment in the following cases: 1- The customer chose a product different from what they wanted. 2- The product is no longer suitable for them. 3- The customer no longer wants the product. Steps for exchange and return: You can submit a request for exchange and return by contacting us via: 1- WhatsApp number: 966573153801+ 2- Direct WhatsApp link: https://wa.me/966573153801 3- Or via email: [email protected] Please provide us with the following information: Order number Customer mobile number Customer name Product name to be exchanged or returned Reason for exchange or return. You will be notified of the method to return the order and your service directly once we receive your request and verify the safety of the products and accessories.